Went there after seeing so many good reviews. For little things, they are pretty good, but when it comes to big work (I got an engine rebuild on one car, and an intake manifold replacement on another) they end up charging thousands higher than quoted. Sure they informed me of the extra charges... but only after they already have the engine apart and I really had no choice. The techs seem to know their stuff, just the business practice is not the best. Also a couple times they were hesitant to take responsibility for issues that cropped up immediately after their repair. Had to fight with them both times, and in the end they admitted it was something they did. Good job on admitting it, but really I shouldnt have had to fight and argue that much. Even though the vehicles were okay in the end, I wont be going back here for any more work.
We are really sorry you had a negative experience with us. But it is sometimes difficult to accurately estimate the job to do and the costs before opening the engine. But we always inform our clients before performing any unforeseen work. Nevertheless, we are happy to know that you are still satisfied with the work done on the car. We can assure you customer service is our top priority and we strive to make each visit with us a pleasant one. Once again, we apologize for this unpleasant situation and in the future if there is anything that may earn your business again, do not hesitate to contact us. Thank you!
- Cetus Automotive Repair Centre