Review us on Google:

5

Excellent experience - my vehicle drives the best it has in a loooooong time! This was my first time at Cetus. Before then, I always took my Escape to the dealership for maintenance/repairs. We were fed up with the dealership (long wait times, big bills, not explaining the bills, making return visits to finish work or repair damage/problems resulting from their repair work). Our experience with Cetus was awesome! I dont remember the last time my vehicle ran this smoothly ... and sounded so good. Thank you - we'll be back!

Thank you so much for taking the time to share your experience with us. What a great review! We are glad we met your expectations.

- Cetus Automotive Repair Centre
5

A friend recommended the shop to me and I can see why! Tammy was awesome to book with, she followed up to my email right away with a quote and got me in within a couple days. When I got there, I was greeted by Hanney right away. The staff was helpful, friendly and efficient , as promised to me :)

5

Really good experience. Staff were friendly, upfront and worked to get us the best deal possible. When one of the parts was faulty, they immediately took steps to fix it and took care of us in the meantime. Our truck has been running great since. We will definitely be going back in the future.

5

Amazing service! They genuinely care about their customers.

5

Got my truck in as soon as I got it towed there, nice people to deal with

Thank you so much for taking the time to share your experience with us. We are glad we met your expectations.

- Cetus Automotive Repair Centre
1

One star only because there isnt an option for zero stars. Despite research and seeing that cetus has alright reviews I thought I would take a chance on them. First mistake. They diagnosed my vehicle and recommended replacing a part I had replaced half a yr earlier claiming it to be the cause of the fault through there "in depth" diagnoses. Replaced part and charged me for all work done. Check engine light came back 2 days later!! Take car back to cetus expecting them to take the fall for there mistake because they clearly did not fix anything but instead charged me for unneccesary work. But no. They charged me the second time, an extra $200!!! Do your job right the first time cetus and dont make your customers take the fall for your mistakes! Many other things went wrong in the process but its just too much to type up. DONT GO!

1

Don't go here! I brought my car here because I had a warranty on parts from previous NAPA service. They were only suppose to check to see if it was the same problem. Well it ended up being a different problem. That wanted to charge me $300 to change a rotor. When I stated I would get it done else where. They charged me $70 just for looking at it. Including a fee for parts and hazardous materials. They never changed or repaired anything! There were no parts and no hazardous material used. When I asked them about this they said they didn't know what parts the bill reflected because they only handled billing! Well I never did find what these extra costs were. They wouldn't give my car back if I didn't pay. I went else where and they only charged $75 for the whole repair. Go else where. where they will be upfront and honest and not attach hidden costs. They even tried to guilt me in to a whole slew of Un-needed repairs. "Well you have little one" ya and my kids don't need there window to roll down in order to be safe. Low blow

Byron, our recollection of your visit here is somewhat different and because every story has two sides I would like to share our view. On November 25/15 you called and asked to get your brakes checked due to a rubbing noise. Informing us that the brakes were just replaced at a NAPA AUTOPRO in Drumheller AB. We were able to look at your vehicle the next day and we waited for you to arrive after closing and provided a Courtesy car at no cost. The next day we test drove the vehicle to confirm the cause of the rubbing noise. The sound was coming from the rear brakes that were replaced. We removed the brakes for inspection and found the problem was the rotors. They were corroded and very rusty. Machining the rotors would put them under safety specs so replacing the rotors was the only option. We checked the repair invoice from the other NAPA AUTOPRO and it was noted that the rotors needed to be replaced and you had declined to do it. The estimate that we gave you to service the brake pads (uneven wear) and replace both rotors was $288.00 plus taxes. We also performed a 30 point safety inspection that we do on all vehicles that come into the shop as a courtesy. We brought several concerns to your attention. No reverse lights, high mount brake light out. Drivers side mirror was broken and the window was inoperative. Oil leaks from the valve cover and oil cap. Cabin air filters are plugged. And 4 tires, (best tire had 7mm tread and the worst was 2mm tread left on it). When we helped you move your child seats from your vehicle into the courtesy car you indicated that you felt that the brakes were dangerous and you had children traveling with you often. We agreed that the brakes and the tires are not safe. Our inspection was free information for you. We provided you with a detailed estimate for you to know what your vehicle needed. Ultimately any decision made for repairs is yours. The brake problem was not a NAPA AUTOPRO warranty so we couldn’t charge it back to NAPA as you requested. As you declined the brake repairs we reassembled the brakes and charged you half an hour labor for the inspection and it included shop supplies and any hazard material disposal which is calculated to a percentage per billable hour. This includes but not limited to items like shop towels seat covers and floor mats etc.

- Cetus Automotive Repair Centre
5

A friend recommended the shop to me and I can see why! Tammy was awesome to book with, she followed up to my email right away with a quote and got me in within a couple days. When I got there, I was greeted by Hanney right away. The staff was helpful, friendly and efficient , as promised to me :) Totally worth it!

4

I have been to Cetus Automotive twice now, going again on Friday for some routine maintenance. The first visit started off a little rocky but Kay stepped up and rectified the situation. I appreciate the extra time and effort that Kay went took to ensure the end result was a positive customer experience. Their prices are fair and the shop is very thorough. I would recommend them to my family and friends

5

Everything was excellent. I’ll definitely be back in the future.

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