I didn't have the greatest of experiences here last year when I got the tires on my civic changed over. I needed a new place to go to since the last place I used shut down so I decided to get some coupons on group-on to maybe find a new place. Everything went fine until I went inside to get my car back. All the employees stayed sitting at their chairs when I came up. The one who helped me informed me balancing would cost 20 PER TIRE. (The reason this shocked me is the last place I went to did balancing for free with tire changes.) Even while helping me he was looking away and barely paying attention to me. I decided to contact a friend later that day to get my tires balanced for significantly cheaper. Once I got there they informed me (it was at the honda dealership) that 4 of the bolts were on the posts so tightly, they all snapped off and said had I driven any farther it was very possible my tire could have flown off. They paid for the parts despite it being Cetus's fault that they were on so tight to begin with. Awful experience. I didn't even want to try contacting this shop at the time because I was so shocked and upset I could have gotten in an accident from the poor work done here. Would not recommend this place to anyone.
Hi Andrew, We followed up on your service work and found your work order from Nov. 2017. The Groupon that you purchased was for a tire rotation from summers to winter with your tires already on rims. Usually the tires are already balanced when it's on the rim so we don't include balancing to keep the cost down on the Groupon. If you call around $20.00 to balance a tire is competitive. All tires are installed and torqued to the manufactures spec. I checked your invoice and the tech torqued and recorded the spec at 80 Ft lbs. It's Not clear as to why the studs broke off on removal and It doesn't make Sense that the dealer replaced the studs for free but the danger in loosing a wheel is when the wheel is loose. I'm not sure why you waited almost 2 years to post a bad review but had you contacted us directly when you were having a problem we would have done our best to help you out. We have been repairing cars in Calgary for 35 years now and have thousands of satisfied customers because that is our goal. I'm sorry that your experience wasn't the same.
- Cetus Automotive Repair Centre