Absolute awful service. Guy couldn’t tell there was a clear bulge in our tire and marked it off as safe. Also marked our breaks as fine and they were also not fine! Went to another garage the same day for a new tire and the guy in this garage seen it straight away and couldn’t figure out how the previous person could not see it. Also turned out our breaks needed to be replaced! Call them back to discuss this and got a rude woman telling me that they must have “missed” it and that every one has off days! If he cannot do his job he shouldn’t be working there. He could have caused an accident by signing our vehicle off as safe. They offered us a free oil change and wanted to inspect it again. We refused and she told us we couldn’t get a refund. We are going though groupon to get our money back! Would not trust these guys with your vehicle.
We are sorry to learn that your experience with us did not meet your expectations.The car was brought in by Emma (the owner of the vehicle) and we spoke with her at our counter with our inspection findings.Without seeing the tire we have no way to confirm the extent of the bulge issue. The vehicle had 61,000 Km. on it and we have measurements on the brake pads (8mm left). In our opinion you did not need brakes and that measurement is safe for brakes. We do care about your satisfaction and the safety of our customers is our priority. We offered to have you bring the vehicle back and we would inspect the brakes again with you there so you could see the results first hand. Emma was going to call the next day to set this up but never did. We have tried to contact Emma (as she was our contact) numerous times and since the initial phone call, our calls have not been returned. The free oil change was offered to rectify our error in terms of the tire and also for your inconvenience. The initial purchase was made through Groupon so the refund would have to come from them. Please contact us by email or by phone at (403) 235-2912 to discuss this further or you can book an appointment so that we can show you why we recommended what we did. Thank you!
- Cetus Automotive Repair Centre