Cetus AutoPro Repair is a massive rip off!! I brought my truck in to get a misfiring plug replaced and they quoted me $980.00!! I obviously said no way, then went back and picked my truck up. I still had to pay $260.54 for their diagnosis. So I paid $260.54 for them to tell me what I already knew. All I can do now is tell everyone I know how horrible this place is.
Hi Dylan, Thank you for taking the time to share your experience with us here. Although we are very proud of what we do and stand behind our work 100% we know we are not perfect and we do not ever want our customers to feel this way. We assure you that our pricing is not a ripoff, it is representative of the high end and quality work we do, we are a small family owned business operating in Calgary for 39 years this year and have had thousands of happy customers all along the way. We are happy to explain our pricing to you or anyone interested in having a conversation just give us a call 403-235-2912. We would just like to point out a few things, first the numbers you shared in this review for this quote are inaccurate. We provided you a quote for a number of services, but the total of $980 you mention here was not only for 1 misfiring spark plug being switched. This was for 4 different services with the parts and labour included in these services. Below are the 4 services that were quoted: - 1) The diagnostic service we provided, which was your initial appointment determining why your vehicle was running rough at idle and that your check engine light was on. 2) Replacing all of the spark plugs. 3) Replacing the spark plug wires. 4) And an oil change for your vehicle. - Parts and labour for these 4 services came to a total of $991.00. As for the Diagnostic charge, you spoke with Fred our shop foreman over the phone. He is the cornerstone of our repair shop and has been with us for over 25 years. He is an all around expert when it comes to anything automotive. As with any diagnostic of this nature, Fred explained that there would be a diagnostic charge for determining that the spark plug misfiring was 100% the issue with your vehicle before we do any of the repairs. You agreed to this charge over the phone and we booked you an appointment solely for this diagnostic. We do not offer diagnostics for free. If you would like to discuss this further, or feel that we are misguided in this response please contact us at [email protected] or give us a call 403-235-2912, we would be happy to have a conversation and to hear more about your concerns and where we may have gone wrong. Thank you for taking the time to read through this response, we hope to hear from you and hope that we have the chance to turn this poor review and your experience around.
- Cetus Automotive Repair Centre