This happened a while ago but I was just thinking about it today and some people need to know about this. I had a 2004 Ford Explore Sport Trac with about 115,000Km on it and it needed a timing chain replacement (Ford was not going to cover it despite there being a recall, my vin was not covered). It is a engine out job and takes about 2 days and costs about $4500. After 2 days I called and was told that its not done yet. So I called again after a few more days and was told the same thing. It took 2 WEEKS! When I picked it up I was reassured the the mechanic said that the engine was in very good condition. Walking out to the truck I had a peek under and it looked like they put on a shiny new oil pan, It didn't look like my original, it looked new. I know because I often do my own work on my vehicles. A few weeks later I now have a rear main seal leak... This made me think of everything that transpired. They probably dropped my engine and didn't tell me about it. At the time I recently bought the truck for $10,000 and put a staggering $9000 into it within 9 months. Most of that is the timing chain job and transfer case. You can imagine that I am now done with this thing. Lesson learned is to never buy a ford v6 cologne engine, and never bring it to Cetus automotive.
Hi Thomas, Thank you for taking the time to leave your experience here. According to our records this work we did for you was not just a while ago. It was 14 years ago. Typically we would address all of these concerns but the thing is, some of our staff, management and ownership has changed since that long ago so we really cannot speak to this. The only facts we have is that this timing chain job was under $4000.00 back in 2010, and that we have no other visits, warranties or concerns documented on this specific vehicle. We do not feel it is fair for this 1STAR review to be left more than a decade after the fact. And we also do not feel it is fair to encourage others to never bring their vehicles to Cetus Automotive since our records show you have not been here since 2013 with a different vehicle. We are curious what it is you are looking for? We have tried to reach you by phone and have left you a voicemail looking to have a conversation and have heard nothing back yet. We will update this response if we do hear back from you. We are sorry if there was missed communication during this repair, we hope that you will consider giving us a call back to discuss the matter further and work together on a solution. Feel free to give us a call 403-235-2912 or e-mail us [email protected]
- Cetus Automotive Repair Centre